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FAQ
We’ve compiled answers to the most common questions our customers ask. If you don’t find what you’re looking for here, feel free to reach out to us at [email protected]—we’re happy to help!
1. Order & Tracking
Q: How do I check the status of my order?
A: After placing an order, you’ll receive a confirmation email with a unique order number. To track your status, go to the “Order Tracking” page on our website, enter your order number and email address, and click “Check Status.” You’ll also get a shipping confirmation email with a tracking link once your package ships.
Q: What if I need to change or cancel my order?
A: We process orders quickly (usually within 12–24 business hours) to get your items to you fast! If you need to modify or cancel an order, contact us at [email protected] immediately with your order number. We can only make changes if your order hasn’t been shipped yet—once it’s in transit, we can’t adjust it.
2. Sizing & Fit
Q: How do I choose the right size?
A: Each product page includes a detailed “Size Guide” (under the “Details” tab) with measurements (bust, waist, hips, length) for that specific style. We recommend comparing these measurements to your own body measurements (using a soft tape measure) to find your best fit. If you’re unsure, email us at [email protected] with your measurements and the style you’re interested in—our team can offer personalized sizing tips!
Q: Do your sizes run small or large?
A: Our sizing follows standard US clothing sizes, but fit can vary slightly by style (e.g., oversized sweaters vs. slim-fit dresses). Always refer to the product-specific Size Guide for accuracy—we note any “runs small/large” notes directly in the guide if applicable.
3. Returns & Exchanges
Q: What’s your return policy?
A: We accept returns and exchanges for unused, unworn items (with original tags attached) within 30 days of delivery. Final sale items (marked “Final Sale” on the product page) cannot be returned or exchanged.
Q: How do I start a return or exchange?
A: Email us at [email protected] with your order number, the item(s) you want to return/exchange, and the reason for your request. We’ll send you a prepaid return label and step-by-step instructions. Once we receive and inspect your item(s), we’ll process your refund (to your original payment method) or ship your exchanged item within 3–5 business days.
Q: Will I be charged for return shipping?
A: No—we provide prepaid return labels for all eligible returns and exchanges within the 30-day window. You won’t incur any shipping costs for sending items back to us.
4. Payment
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All payments are processed securely through encrypted systems to protect your personal and financial information.
Q: Why was my payment declined?
A: Common reasons for declined payments include: insufficient funds, expired card, incorrect billing address (mismatched with your card issuer’s records), or a hold from your bank. Try double-checking your payment details, or contact your bank to resolve any holds. If the issue persists, email us at [email protected] for further assistance.
5. Shipping
Q: How long does shipping take?
A: We offer standard shipping (3–5 business days) and expedited shipping (1–2 business days) within the US. Orders are processed Monday–Friday (excluding holidays) and ship within 12–24 business hours of placement.
Q: Do you ship internationally?
A: Currently, we only ship to addresses within the United States. We’re working to expand our shipping options soon—follow us on social media or sign up for our newsletter to stay updated!
Q: What if my package is lost or damaged?
A: If your package is lost in transit or arrives damaged, contact us at [email protected] with your order number and photos of any damage (if applicable). We’ll file a claim with our shipping carrier and send you a replacement or issue a full refund at no cost to you.
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